Did you know that your browser is out of date?
To get the best possible experience using our website we recommend that you upgrade your browser to a newer version. The upgrade to the software below is free.
MINDtalk phone: +47 957 66 460
Kingos gate 17 email: mindtalk@email.com
0457 Oslo web: www.mindtalk.no
Norway
The Conflict Resolution Workshop
Introduction
The workshop concentrates on teaching participants the specific psychology and interpersonal communication skills that are relevant to conflict resolution. This is reflected in the sections below that goes into much greater detail.
The Self-Concept and Conflict
The workshop begins by getting participants to reflect on who they are as individuals. That is, they are introduced to the self-concept (identity) and to the threeøbuilding blocks that contribute to every individual’s identity - values, character traits and competencies. Through discussions and exercises participants will become familiar as to how conflict affects and shapes his/her identity. Participants will also discover how they as individuals react to conflict and how their responses lead to understandable
consequences.
Through the process of self-awareness each participant will understand what his/her biases and ‘hot buttons’ are and how they can prepare mentally, emotionally and physically to approach conflict in an
effective way.
The Preparation and The Delivery
The second part of the workshop moves from theory into practice. Participants will learn a step-by-step method to resolve conflicts, which includes two parts - the preparation and the delivery.
The preparation part is designed to teach participants to be clear with themselves as to how they perceive conflict and their approach to conflict. They are taught a specific set of questions in three areas to help them
to be clear and concise with themselves as to how they interpret the conflict. (If a person is not able to articulate to him/herself about the actions, feelings and interests of the conflict, they will by no means be
able to articulate that to the other parties involved.)
What happened - what is that actually happened and what were the
‘personal rules’ that the other party crossed to have
instigated a conflict.
Feelings - specifically looking at what emotions are invoked by the conflict
and the feelings that come up concerning approaching and
taking action to resolve the conflict. In each case, what are the
emotions communicating.
Interests & Solutions - The idea is to move the conflict from the
stalemate of positions to an open-dialogue about
interests, by understanding clearly as to what are
the actual needs and wants of the parties involved.
This section also includes questions to stimulate brain-storming around finding possible solutions that are amicable to both parties .
The delivery part is designed to teach the Interest-Based Relational Approach (IBR) to conflict resolution, which is based on exploring and developing common solutions. The IBR allows participants to look for underlying interests, which almost always refers to some sort of need or want.
Along with the IBR, participants will learn the following communication skills that are necessary to move any type of resolution forward.
Communication Skill Set
• Moving from positions to interests
• Reflective Listening
• Questioning for clarifying, probing and reframing
• Diplomatic Speaking Skills (i.e. laundering language, purpose stating,
stating a preference, agreement statements, qualifying etc.)
• Exploring options for mutual gain
