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MINDtalk phone: +47 957 66 460
Kingos gate 17 email: mindtalk@email.com
0457 Oslo web: www.mindtalk.no
Norway
The Relations Management Workshop
This workshop is designed for participants who have a little or no experience with psychology or communication skills training. The purpose is to give participants specific step-by-step communication skills to help build and maintain strong relationships.
Regardless of what business we are in, what projects we are working on or what interests we have in the world – we are all in the business of relationship building. In business we are always cultivating relationships with employees, with prospective clients, with colleagues.
This is an ability, and like any other ability, can be improved
and enhanced. The key to developing this ability is to learn,
understand and effectively use interpersonal psychology and
specific communication skills.
The primary objective of this workshop is to teach
participants the relevant skills to enhance their current
ability to build rapport and cultivate business relationships.
Workshop Content
The Relevant Communication Skills - Regardless of the type of relationship or the situation, the three specific skills needed to cultivate any relationship are Reflective Listening, Reflective Questioning and relevant types of Body Language. All the above mentioned skills are critical to building and maintaing rapport, and are an integral part of the Situational Skill Sets described in the following section.
Participants will:
•learn the 5-steps to be effective at reflective listening
•use reflective listening in combination with paraphrasing to clarify communication
and elicit more accurate information
•learn to generate reflective questions to help people to elaborate on their
generalizations for better clarity of the issue(s)
•use reflective question to reframe issues as a joint problem and to explore interests and needs rather than demands and positions
•learn specific body language clusters (a grouping of gestures that are more accurate than a single body gesture) that are most relevant to building rapport
•know through body language when someone is frustrated, wanting to say
something, agitated, not telling the entire truth, not believing what you are saying
and so on
Situational Skill Sets
The Skill to Give Appropriate Feedback - Feedback is critical for any type of interpersonal relationship, whether at home, at work or elsewhere. Without strong, clear feedback to use as a reference point, people are incapable of functioning fully and productively. Yet, as critical as it is, most people lack the skill to consistently deliver good, constructive feedback.
Participants will:
•be aware of the four distinct types of feedback
•learn the significance feedback plays in external relationships with customers and
internal relationships with colleagues
•know when to use certain types of feedback and when to avoid others
•understand how feedback affects and influences a person’s self-confidence and
self-esteem
•receive step-by-step instructions to give supportive (positive) and corrective
(negative) feedback
The Skill to Handle Conflict and Emotions - Relationships have their highs and their lows. It is
when relationships are in their lows that we often confront people who are angry or perhaps even hostile. It is an important skill to be able to diffuse the anger and refocus on the substantive issues at hand. Even if you think the emotions are totally unjustified, it doesn't change the fact that the angry party thinks his anger is warranted.
Participants will learn:
•about the psychology of dealing with and moving beyond conflict
•a systematic approach to deal with disagreement, anger and hostility
•what to say and definitely what not to say
•to seek the motivation behind the behavior
•to side step emotion
•to focus beyond the surface of the situation and to the underlying needs and interests
The Skill to Influence - Persuasion is a rapidly growing discipline in the area of psychology. It is an integral part of cultivating and managing relationships. The skill of influence helps to shape attitudes, direct behavior and move people to action.
Participants will learn :
•to motivate people more effectively and to encourage them to greater action
•to manage people more efficiently
•to discover a person’s way of perceiving a situation and to construct a persuasive
message tailored to that person’s frame of mind
•the 5-steps people use when making a decision, regardless of the simplicity or
complexity of the decision
•to use a template to structure their message to precisely meet the thinking steps
people go through when making decisions
